Frequently Asked Questions
What Are the Advantages of Outsourcing?
• Reduction in Overhead Costs
• Increased Revenue
• More Focus on Patient Care
• Increased Front Office Efficiency
• Fewer Billing Inquiries
• Faster Payments from Insurance & Patients
Why Should I Use an Outside Billing Company When I Have an In-Office Biller?
This is a question that can be answered in two ways:
Cost-Effective: In-office employees can be expensive with payroll, insurance premiums, and employee benefits. Elite Billing Service eliminates these costs by operating on a percentage-based model, meaning you only pay based on the monthly applied payments. No overhead, no extra costs!
Motivation for Results: In-house billers receive a set salary regardless of the outcome of claims or payments. At EBS, we are only paid based on the payments we help generate for you. If YOU don’t get paid, neither do we. This ensures we are fully motivated to maximize your revenue.
Do I need to have an in-house billing team if I work with Elite Billing Service?
No, you don't need an in-house billing team when working with Elite Billing Service. We handle every aspect of the billing process, including claims submission, payment posting, denial management, and patient collections. Importantly, no money runs through our hands — all payments are processed directly through your practice's payment system. This ensures an honest, trustworthy, and worry-free relationship. By outsourcing your billing to EBS, you can reduce payroll expenses, overhead costs, and administrative headaches. If you already have front-office staff, we seamlessly collaborate to optimize your operations.
What steps do you take to reduce claim denials?
We ensure claims are filed with accurate and complete documentation. Our process includes claim scrubbing and audits to identify and correct errors before submission. We also educate providers on proper documentation to meet insurance requirements.
What happens if a claim gets denied?
We proactively manage denied claims by identifying the issue, correcting errors, and promptly resubmitting the claim. Our expertise in claims appeals ensures a high success rate for reimbursement recovery.
Why is proper documentation important for my practice?
Proper documentation reduces claim denials, ensures faster payment, and provides a clear history for any insurance or patient-related disputes. We help providers maintain documentation standards for compliance and better financial outcomes.
How does Elite Billing Service handle patient collections and follow-ups?
We handle patient collections professionally and compassionately. We maintain a secure and detailed history of all interactions, including billing communications and payment agreements, to ensure proper documentation and smooth resolution of disputed balances. Our approach prioritizes clear communication and offers flexible payment options to support positive patient relationships. In cases where a patient must be turned over to collections, we partner with a reputable collection agency that adheres to strict legal guidelines.
How do I get started with Elite Billing Service?
Simply contact us through our website or call us directly. We'll discuss your practice's specific needs, provide a consultation, and tailor a billing solution that fits your requirements.
What provider types do or have you worked with?
Over the last 20+ years, the majority of EBS clients have been Mental Health providers, but I have also billed for:
Family Practices
Chiropractors
Nutritionists
Naturopaths
What billing software do you work with?
We are proficient with multiple platforms, including OfficeAlly, SimplePractice, TherapyNotes, and Availity. If your practice uses a different system, we're open to discussing how we can integrate with your current setup.
Do you provide monthly reports on billing performance?
Yes, we can provide detailed monthly reports that include information on applied payments, claims status, accounts receivable, and other key metrics. Transparency is a cornerstone of our service.
Can you help set up a new practice's billing system?
Yes, we offer services such as HIPAA-compliant patient intake building, e-signature form setup, and ERA/EFT enrollment to get your practice's billing system up and running smoothly.
Can you help with insurance contract negotiations?
Yes, we negotiate or renegotiate reimbursement rates for both insurance and EAP contracts. (Some exclusions apply.)
What are some aspects of EBS consulting?
Insurance reimbursement rate negotiation or renegotiation (Some insurances excluded)
EAP reimbursement rate negotiation or renegotiation (Some insurances excluded)
Fee schedule building
HIPAA compliant patient intake building
Setup of e-signature forms on the software of your choice
ERA & EFT enrollment
Auditing of insurance AR older than 6 months & posting of payments (Not a flat fee service)
If you don’t see something you need, that’s okay! Let’s talk and see what Elite Billing Service can do for you.
How do payments work with Elite Billing Service?
No money runs through our hands. All payments are processed directly through your practice's payment system, ensuring an honest, trustworthy, and worry-free relationship.
What if you're not in the same state or city as my practice?
That's not a problem at all! Elite Billing Service operates remotely, which allows us to work with healthcare providers across the country. With secure technology and communication channels, we efficiently handle your billing needs regardless of location. Our remote setup ensures seamless service without compromising data security or quality.
Why Should I Outsource My Billing?
Many providers do not enjoy, nor have the time or energy for the billing side of their business. Because of this, they are losing money by not following up with insurance or patients. That’s where Elite Billing Service comes in. EBS is fully focused on billing. The time you spend on entering patient data, filing claims, correcting claims, following up with insurance and patients, and posting payments or denials into your system can be replaced by seeing more patients or doing things you enjoy! There’s no reason you should be missing out on things you love or money you have earned.
What if I don’t need a biller, yet?
Whether you are just getting your practice started or have been seeing patients for years, Elite Billing Service is here to help with a wide variety of services!